At Veluxer, we are committed to excellence in every detail — from design to delivery. If your purchase does not fully meet your expectations, we offer a seamless and secure return process designed for your convenience and peace of mind.
Eligibility for Returns
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Items must be returned within 30 days of delivery.
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Products must be unworn, unwashed, and in their original condition, with all tags and packaging intact.
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For hygiene and quality reasons, accessories and undergarments are non-returnable.
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Proof of purchase (order confirmation or receipt) is required.
How to Return
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Contact our Client Care team at help@veluxer.com to initiate your return.
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You will receive detailed return instructions and a prepaid shipping label (where applicable).
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Once your item is received and inspected, you’ll be notified via email regarding the status of your refund or exchange.
Refunds
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Approved refunds will be issued to the original payment method within 7–10 business days after inspection.
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Shipping fees and import duties are non-refundable.
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Refunds are processed in the same currency as the original transaction.
Exchanges
If you wish to exchange an item for a different size or color, please contact us prior to return to ensure product availability.
Defective or Damaged Items
In the rare event you receive a defective or damaged product, please notify us within 7 days of receipt. We will prioritize a replacement or full refund at no additional cost.