1. Introduction
At Veluxer USA , we are committed to delivering premium-quality products efficiently and with care. Our delivery policy ensures transparency, reliability, and an exceptional shopping experience worthy of the Veluxer name.
2. Products and Availability
All Veluxer products are authentic and crafted to meet the highest standards of luxury menswear.
Product availability is indicated on our website and updated regularly to reflect current stock levels. In rare cases of unavailability, customers will be promptly notified by our team.
3. Delivery Timeframe
All orders are processed within 1-3 business days after payment confirmation.
Estimated delivery times vary by destination:
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Domestic (United States): 2-5 business days
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International: 7–15 business days
Orders placed outside business hours, on weekends, or on public holidays will be processed on the next business day. Please note that unforeseen factors (such as customs delays or logistics issues) may slightly extend delivery times.
4. Shipping Costs
Shipping fees are calculated at checkout based on your location and the shipping method you select.
We offer standard and express delivery options.
Complimentary shipping may apply to qualifying orders — details are displayed during checkout.
5. Cash on Delivery
Currently, Veluxer does not offer a cash on delivery option. All payments must be completed securely through our online checkout system using accepted payment methods.
6. Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a direct link to follow your shipment in real time.
7. Delivery Issues
If you experience any issues with delivery—such as delays, damage, or incorrect shipments—please contact our support team immediately.
Our specialists will investigate and provide a swift resolution.
📧 Email: help@veluxer.com
📞 Phone: +55 81 99606-8010
8. Changes to the Delivery Policy
Veluxer reserves the right to modify this delivery policy at any time. Any updates will be posted on our website and will take effect immediately upon posting.
9. Contact
For further inquiries or assistance regarding your delivery, please contact our Client Care Team :
📩 help@veluxer.com
📞 +55 81 99606-8010
🌐 www.veluxer.com